Privacy policy
Privacy Policy for Smooch-able
Last Updated: 30th April, 2025
Thank you for visiting Smooch-able! We're committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and disclose your information when you use our website and purchase our products (mouth tape).
1. Information We Collect
We collect information to provide you with the best possible experience, process your orders, and improve our services. Here's what we collect:
Information You Provide:
Contact Information: Your name, email address, phone number, shipping address, and billing address.
Account Information: If you create an account, we collect your username and password.
Payment Information: We collect information necessary to process your payment, such as your credit card details or other payment method information. (Note: Payment information is processed by our secure payment processors, and we do not directly store your full credit card details).
Communications: Records of your correspondence with us (e.g., emails, customer service inquiries).
Optional Information: You may choose to provide additional information, such as preferences, feedback, or survey responses.
Information We Collect Automatically:
Usage Data: We collect information about how you use our website, including pages visited, time spent on pages, and links clicked.
Device Information: We collect information about the device you use to access our website, such as your IP address, browser type, operating system, and device identifiers.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, analyze website traffic, and understand where our customers are coming from.
2. How We Use Your Information
We use your information for various purposes, including:
Order Processing and Fulfillment: To process your orders, ship your products, and provide order updates.
Account Management: To create and manage your account, and provide you with access to account features.
Customer Service: To respond to your inquiries, provide support, and address any issues or concerns.
Communication: To send you important information about your orders, account, and our products and services (with your consent, where required).
Marketing and Promotions: To send you promotional emails, newsletters, and special offers about our products and services (you can opt out of these at any time).
Website Improvement: To analyze website usage, improve our website design and functionality, and personalize your experience.
Security and Fraud Prevention: To protect our website and users from fraud, unauthorized access, and other illegal activities.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your information with the following categories of recipients:
Service Providers: We share your information with third-party service providers who help us operate our business, such as payment processors, shipping carriers, website hosting providers, email marketing providers, and analytics providers.
Payment Processors: We use third-party payment processors (e.g., Stripe, PayPal) to securely process your payment information.
Business Partners: We may share aggregated, non-personally identifiable information with business partners for marketing or research purposes.
Legal Authorities: We may disclose your information to legal authorities if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
With Your Consent: We may share your information with third parties with your explicit consent.
4. Your Choices and Rights
You have certain rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information (subject to certain exceptions).
Objection: You can object to the processing of your personal information for certain purposes, such as marketing.
Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
Data Portability: You can request to receive a copy of your personal information in a structured, machine-readable format.
Withdraw Consent: If we process your information based on your consent, you can withdraw your consent at any time.
To exercise your rights, please contact us at [Insert Contact Email Address]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
Secure Servers: Storing your information on secure servers.
Encryption: Using encryption technologies (e.g., SSL/TLS) to protect your information during transmission.
Access Controls: Limiting access to your information to authorized personnel only.
Regular Security Assessments: Conducting regular security assessments to identify and address potential vulnerabilities.
However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Cookies and Similar Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your browsing activities on our website.
What are cookies? Cookies are small text files that are stored on your device when you visit a website.
How we use cookies:
Essential Cookies: These cookies are necessary for the website to function properly and enable you to use our services (e.g., adding items to your cart, checking out).
Performance Cookies: These cookies help us understand how you use our website and improve its performance (e.g., which pages are most popular, how long you stay on each page).
Functionality Cookies: These cookies allow us to personalize your experience and remember your preferences (e.g., language settings, login details).
Advertising Cookies: These cookies are used to deliver targeted advertisements that are relevant to your interests (with your consent, where required).
Your Cookie Choices:
Most web browsers allow you to control cookies through their settings. You can typically block or delete cookies, or set your browser to notify you when a cookie is being placed.
Please note that blocking essential cookies may affect your ability to use certain features of our website.
8. Children's Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [Insert Contact Email Address], and we will take steps to delete the information.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will post the updated Privacy Policy on our website and indicate the date of the last update. We encourage you to review this Privacy Policy periodically. If we make significant changes, we may also notify you by email or by posting a prominent notice on our website.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: hello@smooch-able.com